If you're experiencing issues charging your epod vape battery, here are a few things to try:
Check your source
Are you using a suitable charge source – our products work best when connected to a safety extra low voltage charging source rated at no more than 5 volts and 0.75amps (5VDC, 0.75A).
Safety features in our devices may prevent charging if an unsuitable charging source is used.
Clean it up
If you’re confident you’re using the correct charging source yet still have an issue charging your vape battery, check to ensure that the interface between the device and charger is free from debris. Gently blowing the bottom of the device and into the charger can help dislodge any obstructions. Make sure that the three charging points at the bottom of the device are clean and gold in appearance. If you spot any build up of dirt or debris you can use the tip of a wooden cocktail stick to gently scrape clean the area. Please keep in mind that you may need to look closely to spot the obstruction.
Turn up the heat
If the device temperature drops below 0 degrees Celsius, charging will be temporarily inhibited by the device in order to preserve the integrity of the vape battery.
If you've tried all these solutions and are still experiencing issues, please contact our Customer Care Team at 1-833-308-8873 or, through our Live Chat or Contact Form.